Quick Reference
Most commonly needed contacts at a glance.
IT & Facilities Support
For all IT & Facilities related tickets, click here to submit a request →
Key Shared Inboxes & Hotlines
Accounts Payable
AP@freedomdentalhealth.com
Ext. 512
Human Resources
Hr@freedomdentalhealth.com
302-392-2471
IT Support
IT@freedomdentalhealth.com
Credentialing Team
Credentialing@freedomdentalhealth.com
Insurance Payment Posting
Insurancepay@freedomdentalhealth.com
NP Concierge (Chloe)
Chloe.Cresswell@freedomdentalhealth.com
302-469-4710
Marketing
Marketing@FreedomDentalHealth.com
Payroll
Payroll@freedomdentalhealth.com
Who to Contact for What
Use this table to find the right person quickly.
By Topic
| Payroll Taxes / Deductions | HR Team | HR@freedomdentalhealth.com |
| Payroll Time Cards / PTO | Office Manager / Location Leader | |
| Payroll for Doctors | Amy Canavin | Amy.Canavin@freedomdentalhealth.com |
| Hiring / Benefits / Onboarding | HR Team | Hr@freedomdentalhealth.com | 302-392-2471 |
| HR Leadership | Jennifer Dibartolomeo (VP-HR) | vphrjennifer@freedomdentalhealth.com |
| IT Issues / Access | Zach Albano (IT Support) | Zach@freedomdentalhealth.com |
| IT Strategy / Tech | Payton Kaage (Director of IT) | Payton@freedomdentalhealth.com |
| Insurance Claims Manager (ALL) | Nicole Fratangelo-Berardi | Nicole.Fratangelo@freedomdentalhealth.com |
| Claims Submission & Insurance A/R (ALL) | Anna Nogueira | anna.nogueira@freedomdentalhealth.com |
| Insurance Payment Posting & Reconciliation (ALL) | Bruna Weber | bruna.weber@freedomdentalhealth.com |
| Insurance Verification | Candi Rahemtulla / Team | candi.rahemtulla@freedomdentalhealth.com |
| Credentialing | Shelly Milliken | Shelly.milliken@freedomdentalhealth.com |
| RCM Director (All) | Jenny Organista | Jenny@freedomdentalhealth.com |
| Training / Development | Rosetta Wandless | Rosetta@freedomdentalhealth.com |
| Customer Service / QA | Brandon Martin | Brandon@freedomdentalhealth.com |
| Facilities / Building Issues | Dave Ottinger | Dave@freedomdentalhealth.com | 302-357-4133 |
| New Patient Concierge | Chloe Cresswell | Chloe.Cresswell@freedomdentalhealth.com | 302-469-4710 |
| Marketing / Technology | TJ Hammer (CTMO) | Tj@freedomdentalhealth.com |
| Clinical Operations | Dawn O'Connell (Chief Clinical Ops) | Dawn@freedomdentalhealth.com |
| North Operations | Joyce Hrycak (Director) | Joyce@freedomdentalhealth.com |
| Airway Division | Nicole Marasiak (Director) | Nicole@freedomdentalhealth.com |
| Orthodontics | Nicole Marasiak (Director) | Nicole@freedomdentalhealth.com |
| Oral Surgery | Nicole Marasiak (Director of Operations - Specialty Practices) | Nicole@freedomdentalhealth.com |
| Prosthodontics | Nicole Marasiak (Director of Operations - Specialty Practices) | Nicole@freedomdentalhealth.com |
| CEO Office / Scheduling | Jennifer Jess (Executive Asst.) | Jennifer@freedomdentalhealth.com |
Executive Team & Directors
Leadership contacts across the organization.
Executive Team
Directors
BD
Dr. Bansi Doescher
Director of Clinical Operations — Smile Team
Finance & Accounts Payable
For invoices, billing questions, and financial matters.
General AP Email | Ext. 512
Finance Team
RCM / Billing Support
Claims, insurance verification, credentialing, and revenue cycle management.
RCM Director — Jenny Organista
Claims Team
All DE GP Offices
| insurancepay@freedomdentalhealth.com | Checks, Cover letters, insurance check deposit, claim denials and add info requests | |
| Nicole Fratangelo-Berardi | Insurance Claims Manager (ALL) | nicole.fratangelo@... |
| Anna Nogueira | Claims Submissions & Follow-up Team Leader | anna.nogueira@... |
| Leonardo Milkievicz | Claims Submissions & Follow-up Specialist | leonardo.milkievicz@... |
| Joao Baqueta | Claims Submissions & Follow-up Specialist | joao.baqueta@... |
| Roselle De Los Santos | Claims Submissions & Follow-up Specialist | roselle.delossantos@... |
| Ahad Javed | Claims Submissions & Follow-up Specialist | ahad.javed@... |
| Saad Javed | Claims Submissions & Follow-up Specialist | saad.rafiq@... |
| Nayab Fatima | Patient A/R Support | nayab.fatima@... |
| Bruna Weber | Insurance Payment Poster & Reconciliation Team Leader | bruna.weber@... |
| Bruno Camara | Insurance Payment Poster & Reconciliation Specialist | bruno.camara@... |
| Manuella Santana | Insurance Payment Poster & Reconciliation Specialist | manuella.santana@... |
| Leticia Fernandes | Insurance Payment Poster & Reconciliation Specialist | leticia.fernandes@... |
Stellar & Keystone Ortho
| Kudakwashe Giwa | Claims Submission Specialist | kudakwashe@freedomdentalhealth.com |
| Jonathan George | Claims Follow-up Team Member | jonathan.george@... |
| Joshua George | Insurance Payment Poster & Reconciliation | joshua.george@... |
PAD Pike Creek, Omega, Dover, DECAD
| Alice Bruno | Dental Billing Specialist | alice.bruno@... |
Airway / DME
| Brianna Eagan | Airway/DME Billing | Insurance@painandsleepcenter.com |
Smiles Team
| Alexis Anderpent | Claims Submissions | alexis@gosmileteam.com |
| Nikki Nilvi | Claims Follow-ups + Credentialing | credentialing@gosmileteam.com |
| Hamza Latif | Insurance Payment Posting & Reconciliation | hamza.latif@... |
Insurance Verification
RCM Operations
Credentialing Team
Forward to Credentialing — What Belongs Here
When offices receive any of the following, forward immediately to Credentialing@freedomdentalhealth.com
●New fee schedules
●Fee schedule reviews (proposals, denials, additional info requests)
●ADA updates
●Credentialing & recredentialing requests
●Adding location documents or related information
●TIN update documents or related information
●Demographic update requests
●Directory updates
●CAQH updates
●Address update correspondence
●Insurance termination notices or updates
●EFT/ERA enrollment updates or changes
●Provider documentation (new licenses, DEA, malpractice insurance, etc.)
Team Email — All GP DE + Ortho & Perio
Human Resources & Training
Hiring, benefits, onboarding, training, and workforce development.
General HR Email | 302-392-2471
Human Resources
Training & Development
RW
Rosetta Wandless
Director of Team Success & Workforce Development
Operations, IT & Facilities
Operational support, technology, facilities management, and patient concierge.
Operational Specialists
Information Technology
IT General Email
Facilities
New Patient Concierge
Specialty Services
Leadership and management contacts across specialty practice areas.
Sedation
Periodontal Associates of Delaware
Airway Specialty Practices & Delaware Center for Advanced Dentistry
NM
Nicole Marasiak
Director of Operations — Airway Specialty Practices
Orthodontics
Pediatrics
Smiles Team
Management contacts for the Smiles Team practice.
Leadership
BD
Dr. Bansi Doescher
Director of Clinical Operations — Smile Team
Team Managers
Practice Directory
All Freedom Dental Health System locations — addresses, phone numbers, and contact emails.
Delaware GP Practices
Bear-Glasgow Dental
Family Dentistry | Pediatric Dentistry | Sedation | ASPA GA
The Center for Airway & Facial Development
Pediatric Airway, Orthodontics & Sleep Specialists
Creekside Dental
Family Dentistry
Delaware Center for Advanced Dentistry
Periodontics | Prosthodontics | Oral Surgery | Sedation
2304 Concord Pike
Wilmington, DE 19803
302.469.4699
info@advanceddentistryde.com
advanceddentistryde.com
Wilmington, DE 19803
302.469.4699
info@advanceddentistryde.com
advanceddentistryde.com
Emerald Dental
Family Dentistry | Orthodontics
Naamans Dental
Family Dentistry
The Pain & Sleep Therapy Center
Adult Sleep & Airway Specialists | TMJ/TMD
620 Churchmans Rd, Ste 203
Newark, DE 19702
302.239.1757
contact@painandsleepcenter.com
painandsleepcenter.com
Newark, DE 19702
302.239.1757
contact@painandsleepcenter.com
painandsleepcenter.com
Peninsula Dental
Family Dentistry | Implants | Root Canals | Orthodontics | Sedation
26670 Centerview Dr #19
Millsboro, DE 19966
302.715.0025
info.peninsuladental@gmail.com
peninsuladentalmillsboro.com
Millsboro, DE 19966
302.715.0025
info.peninsuladental@gmail.com
peninsuladentalmillsboro.com
Pike Creek Dental
Family Dentistry | Orthodontics | Root Canals | Implants
Smile Studio of Rehoboth
Family Dentistry
19411 Plantation Rd, Ste 1
Rehoboth Beach, DE 19971
302.715.0020
info@rehobothsmiles.com
rehobothsmiles.com
Rehoboth Beach, DE 19971
302.715.0020
info@rehobothsmiles.com
rehobothsmiles.com
Wahl Family Dentistry
Family Dentistry
2003 Concord Pike
Wilmington, DE 19803
302.655.1228
info@wahlfamilydentistry.com
wahlfamilydentistry.com
Wilmington, DE 19803
302.655.1228
info@wahlfamilydentistry.com
wahlfamilydentistry.com
West Dover Dental
Family Dentistry | Pediatric Dentistry | Pediatric Frenectomies | Implants | Root Canals | Sedation
Westown Dental
Family Dentistry | Pediatric Dentistry | Pediatric Frenectomies | Sedation
Keystone Orthodontics
Orthodontics | info@keystoneorthodontics.com | keystoneorthodontics.com
Cockeysville
9727 Greenside Dr
Cockeysville, MD 21030
410.667.6404
Cockeysville, MD 21030
410.667.6404
Shrewsbury
16313 Mount Airy Rd
Shrewsbury, PA 17361
717.235.6506
Shrewsbury, PA 17361
717.235.6506
Periodontal Associates of Delaware
Implants | Periodontics | perioassociatesde.com
Dover
804 S State St
Dover, DE 19901
302.744.9900
Dover, DE 19901
302.744.9900
Newark
58 Omega Dr
Newark, DE 19702
302.456.0400
Newark, DE 19702
302.456.0400
Pike Creek
3105 Limestone Rd
Wilmington, DE 19808
302.995.6979
Wilmington, DE 19808
302.995.6979
Rehoboth
19411 Plantation Rd, Ste 4
Rehoboth Beach, DE 19971
302.715.0015
Rehoboth Beach, DE 19971
302.715.0015
Smile Team
Family Dentistry | team@gosmileteam.com | gosmileteam.com | 215.709.0001
Center City
1500 John F Kennedy Blvd #1906
Philadelphia, PA 19102
Philadelphia, PA 19102
Northeast
9301 Banes St
Philadelphia, PA 19115
Philadelphia, PA 19115
Olney
1335 W Tabor Rd, Ste 312
Philadelphia, PA 19141
Philadelphia, PA 19141
South Philly
2340 S 12th St
Philadelphia, PA 19148
Philadelphia, PA 19148
Upper Darby
410 Long Ln
Upper Darby, PA 19082
Upper Darby, PA 19082
Stellar Orthodontics
Orthodontics | 844.727.2237 | stellarorthode.com
Dover
125-2 Greentree Dr
Dover, DE 19904
Dover, DE 19904
Middletown
818 Kohl Ave
Middletown, DE 19709
Middletown, DE 19709
Millsboro
26670 Centerview Dr #16
Millsboro, DE 19966
Millsboro, DE 19966
Wilmington
2304 Concord Pike
Wilmington, DE 19803
Wilmington, DE 19803