Quick Reference
Most commonly needed contacts at a glance.
Key Shared Inboxes & Hotlines
Accounts Payable
AP@freedomdentalhealth.com
Ext. 512
Human Resources
Hr@freedomdentalhealth.com
302-392-2471
IT Support
IT@freedomdentalhealth.com
Credentialing Team
Credentialing@freedomdentalhealth.com
Insurance Payment Posting
Insurancepay@freedomdentalhealth.com
NP Concierge (Chloe)
Chloe.Cresswell@freedomdentalhealth.com
302-469-4710
Marketing
Marketing@FreedomDentalHealth.com
Payroll
Payroll@freedomdentalhealth.com
Who to Contact for What
Use this table to find the right person quickly.
By Topic
| Invoices / Vendor Bill Payments | Darren Jones (AP Manager) | Darren.jones@freedomdentalhealth.com | 215-327-3443 |
| Payroll Taxes / Deductions | HR Team | HR@freedomdentalhealth.com |
| Payroll Time Cards / PTO | Office Manager / Location Leader | |
| Payroll for Doctors | Amy Canavin | Amy.Canavin@freedomdentalhealth.com |
| Hiring / Benefits / Onboarding | HR Team | Hr@freedomdentalhealth.com | 302-392-2471 |
| HR Leadership | Jennifer Dibartolomeo (VP-HR) | vphrjennifer@freedomdentalhealth.com |
| IT Issues / Access | Zach Albano (IT Support) | Zach@freedomdentalhealth.com |
| IT Strategy / Tech | Payton Kaage (Director of IT) | Payton@freedomdentalhealth.com |
| Insurance Claims Manager (ALL) | Nicole Fratangelo-Berardi | Nicole.Fratangelo@freedomdentalhealth.com |
| Claims Submission & Insurance A/R (ALL) | Anna Nogueira | anna.nogueira@freedomdentalhealth.com |
| Insurance Payment Posting & Reconciliation (ALL) | Bruna Weber | bruna.weber@freedomdentalhealth.com |
| Insurance Verification | Candi Rahemtulla / Team | candi.rahemtulla@freedomdentalhealth.com |
| Credentialing | Shelly Milliken | Shelly.milliken@freedomdentalhealth.com |
| RCM Director (All) | Jenny Organista | Jenny@freedomdentalhealth.com |
| Training / Development | Rosetta Wandless | Rosetta@freedomdentalhealth.com |
| Customer Service / QA | Brandon Martin | Brandon@freedomdentalhealth.com |
| Facilities / Building Issues | Dave Ottinger | Dave@freedomdentalhealth.com | 302-357-4133 |
| New Patient Concierge | Chloe Cresswell | Chloe.Cresswell@freedomdentalhealth.com | 302-469-4710 |
| Marketing / Technology | TJ Hammer (CTMO) | Tj@freedomdentalhealth.com |
| Clinical Operations | Dawn O'Connell (Chief Clinical Ops) | Dawn@freedomdentalhealth.com |
| North Operations | Joyce Hrycak (Director) | Joyce@freedomdentalhealth.com |
| Airway Division | Nicole Marasiak (Director) | Nicole@freedomdentalhealth.com |
| Orthodontics | Heather Hague (Director) | Heather@freedomdentalhealth.com |
| CEO Office / Scheduling | Jennifer Jess (Executive Asst.) | Jennifer@freedomdentalhealth.com |
Executive Team & Directors
Leadership contacts across the organization.
Executive Team
Directors
BD
Dr. Bansi Doescher
Director of Clinical Operations — Smile Team
Finance & Accounts Payable
For invoices, billing questions, and financial matters.
General AP Email | Ext. 512
Finance Team
RCM / Billing Support
Claims, insurance verification, credentialing, and revenue cycle management.
RCM Director — Jenny Organista
Claims Team
Creekside, Naamans, PCD, BGD, PMD
| Nicole Fratangelo-Berardi | Insurance Claims Manager (ALL) | nicole.fratangelo@... |
| Anna Nogueira | Claims Submissions & Follow-up Team Leader | anna.nogueira@... |
| Leonardo Milkievicz | Claims Submissions & Follow-up Specialist | leonardo.milkievicz@... |
| Jenalyn Pauig | Claims Submissions & Follow-up Specialist | jenalyn.pauig@... |
| Joao Baqueta | Claims Submissions & Follow-up Specialist | joao.baqueta@... |
| Priyanka Joshua | Claims Submissions & Follow-up Specialist | priyanka.joshua@... |
| Bruna Weber | Insurance Payment Poster & Reconciliation Team Leader | bruna.weber@... |
| Bruno Camara | Insurance Payment Poster & Reconciliation Specialist | bruno.camara@... |
| Manuella Santana | Insurance Payment Poster & Reconciliation Specialist | manuella.santana@... |
Concord, Emerald, Wahl Family, West Dover, Westown
| Please refer to the eAssist Contacts tab for these locations. |
Stellar & Keystone Ortho
| Jonathan George | Claims Follow-up Team Member | jonathan.george@... |
| Joshua George | Insurance Payment Poster & Reconciliation | joshua.george@... |
PAD Pike Creek, Omega, Dover, DECAD
| Alice Bruno | Dental Billing Specialist | alice.bruno@... |
Airway / DME
| Mary Feasel | Airway/DME Billing | mary@painandsleepcenter.com |
Smiles Team
| Alexis Anderpent | Claims Submissions | alexis@gosmileteam.com |
| Nikki Nilvi | Claims Follow-ups + Credentialing | credentialing@gosmileteam.com |
| Cassie Opel | Insurance Payment Posting & Reconciliation | cassie@opelbac.com |
Insurance Verification
RCM Operations
Credentialing Team
Forward to Credentialing — What Belongs Here
When offices receive any of the following, forward immediately to Credentialing@freedomdentalhealth.com
●New fee schedules
●Fee schedule reviews (proposals, denials, additional info requests)
●ADA updates
●Credentialing & recredentialing requests
●Adding location documents or related information
●TIN update documents or related information
●Demographic update requests
●Directory updates
●CAQH updates
●Address update correspondence
●Insurance termination notices or updates
●EFT/ERA enrollment updates or changes
●Provider documentation (new licenses, DEA, malpractice insurance, etc.)
Team Email — All GP DE + Ortho & Perio
Human Resources & Training
Hiring, benefits, onboarding, training, and workforce development.
General HR Email | 302-392-2471
Human Resources
Training & Development
RW
Rosetta Wandless
Director of Team Success & Workforce Development
Operations, IT & Facilities
Operational support, technology, facilities management, and patient concierge.
Operational Specialists
Information Technology
IT General Email
Facilities
New Patient Concierge
Specialty Services
Leadership and management contacts across specialty practice areas.
Sedation
Periodontal Associates of Delaware
Airway Specialty Practices & Delaware Center for Advanced Dentistry
NM
Nicole Marasiak
Director of Operations — Airway Specialty Practices
Orthodontics
Smiles Team
Management contacts for the Smiles Team practice.
Leadership
BD
Dr. Bansi Doescher
Director of Clinical Operations — Smile Team